I had a pretty terrible experience with Best Buy this Christmas; I ordered an XBOX 360 on their website for in-store pickup and never got it. Many other folks had this problem. The reason was that their “Order Online” button was completely disconnected from their in-store inventory management. In other words, they had no business telling me that I could buy a certain product online, for in-store pickup, because they had no idea if the product would actually be available in store.