Metrics vs. Depth

I often see teams that maniacally focus on their metrics around customer acquisition and retention. This usually works well for customer acquisition, but not so well for retention. Why? For many products, metrics often describe the customer acquisition goal in enough detail to provide sufficient management guidance. In contrast, the metrics for customer retention doContinue reading “Metrics vs. Depth”

How BuzzFeed built value by designing awesome experiences inside other platforms

In some recent client work, an emerging theme is that consumer tech. / media start-ups no longer control the most important bits of their UI. Today, if you’re a consumer technology or digital media company, nearly all of your customers will first encounter you through a channel like Facebook, Instagram, twitter, an app store orContinue reading “How BuzzFeed built value by designing awesome experiences inside other platforms”

Most of Facebook’s valuation is driven by 0.15% of Mobile Gamers

As you read the breathless reviews of Facebook’s Q2 2014 results, remember that the entire App economy depends on a tiny group of whales who spend hundreds of dollars a month on in-App purchases. This is terrifying. Facebook’s stock price is the second derivative of in-app purchase revenue. Things are highly geared, and incredibly risky.Continue reading “Most of Facebook’s valuation is driven by 0.15% of Mobile Gamers”

Pre-Apocalyptic Detroit

The New York Times Magazine ran a breathless story on the “rebirth” of Detroit. In part, the story was told through the eyes of Dan Gilbert, the CEO of mortgage machine Quicken Loans. Memorable quote: One of Gilbert’s new downtown properties is an iconic Kahn creation from 1959 called Chase Tower, previously the National BankContinue reading “Pre-Apocalyptic Detroit”

Apple backs down, restores ability to sync contacts & calendar without an iCloud account

Back in October I noticed that, with the release of Mavericks, Apple removed the ability to sync your Contacts and Calendar directly between your Mac and iPhone or iPad. Instead, they forced you to use iCloud, and upload and store your information in iCloud. I was a bit peeved at this; so were other people.Continue reading “Apple backs down, restores ability to sync contacts & calendar without an iCloud account”

Effectively change the hosts file of your iPhone, iPad or Android with ettercap

Based on “Test web apps on iOS by DNS spoofing your LAN with Ettercap” by Henrique Barosso. Modified to work on a Mac running OS X. To access a website or service that uses a virtual host but isn’t in DNS, you need to add it to the hosts file of the machine you’re usingContinue reading “Effectively change the hosts file of your iPhone, iPad or Android with ettercap”

…if you want your new tech corridor to play in the big leagues with Silicon Valley and its VCs, don’t stress about capital for entrepreneurs to create companies. Stress about capital that will buy provide exits for companies or that can get them to a liquidity creating IPO. Marc Cuban, blogmaverick

10 Ways to Create a Billion Dollar Media Brand

Write snappy headlines that include no information. Link those headlines to a four-hundred word article which, if properly edited, would be two sentences long. Make people who try to read your website on a mobile phone dismiss a request to install your App. Every. Damn. Time. Include multiple, paid links beside every article. Do notContinue reading “10 Ways to Create a Billion Dollar Media Brand”